En
Pt
EsShipping & Returns
Shipping:
Parcels will be properly packaged, this cost being included in the shipping costs.
Registered CTT Shipments (Portugal):
Registered CTT - Mainland (up to 300g), delivery time: 2 to 3 working days,
Registered CTT - Islands (up to 2kg), delivery time: 3 to 10 working days,
CTT National Order ISLANDS - Portugal (Weight from 300g to 6,000g) - Azores delivery time: within 7 to 15 days, Madeira delivery time: up to 5 working days.
CTT Internacional EUROPE & WORLDWIDE (up to 2.000g): 5 to 10 working days.
* IF YOU ARE NOT SATISFIED WITH SHIPPING RATES, PLEASE CONTACT US, WE WILL DO THE BEST SERVICE POSSIBLE!
always at the cost and risk of the customer, so shipping costs will be in accordance with the table in force.
Delivery times will always be stipulated by CTT.
NACEX shipments:
Portugal Mainland (from 300g up to 25kg) - delivery time 24h to 48h, the working day after collection,
Mainland Spain (from 500g up to 20kg) - delivery time 24h to 48h, the working day after collection,
Spain Balearic Islands (from 500g up to 10kg) delivery time 24h to 48h, the working day after collection,
Spain Canary Islands, Ceuta and Melila (from 500g up to 10kg) - delivery time up to 48h, working days,
Europe - European Community (from 500g up to 5kg) - delivery time 2 to 5 working days,
* IF YOU ARE NOT SATISFIED WITH SHIPPING FEES, PLEASE CONTACT US, WE WILL DO THE BEST SERVICE POSSIBLE!
Always at the expense and risk of the customer, so shipping costs will be in accordance with the table in force.
HOW TO CHECK NACEX TRACKING (SEE MORE BELOW).
After dispatch, we are not responsible for delays attributable to the shipping company.
It is the customer's responsibility for the good indication of the address, we are not responsible for the error of addresses.
In international shipments we are not responsible for the retention or customs costs, it is all the customer responsibility.
Orders are usually processed on the business day following payment, except Islands, and without any delay by the carrier.
In the case of Payment by Bank Transfer, you will have to send (photo / scan) the proof of payment to, blackhawk.geral@outlook.pt, BlackHawk Airsoft always has the right to send or not, upon proof.
The registration number (CTT) can be seen in the customer area, as soon as the order status changes to "Shipped".
The costs of packaging and shipping are covered by the postage.
These amounts are fixed in accordance with that charged by the transport entities.
Your order will be shipped at your own risk, taking special care to protect fragile items.
Until the moment of dispatch, you can cancel your order at any time, and the payment will be returned.
WARNING: All products in the categories of Gas and Batteries are sent to islands by Sea because they are prohibited by Air for being risk products.
Via Marítima can take more than 15 working days.
Returns:
Items that have been damaged by improper use, carelessness, negligence or that match the manufacturer's instructions will not be replaced.
If you are not satisfied with the product you received, returns will be accepted within a maximum period of 14 days (from the day it is delivered), as long as the item is not damaged and as long as it keeps the original packaging.
The goods will be shipped by the customer.
After confirming the acceptance of the return, the value of the item will be credited / returned.
Shipping costs are non-refundable.
If your order is returned by CTT to the new premises, due to the fact that it has exceeded the time available for pickup (5 to 6 working days) at the CTT store in your area, the customer will again have to pay the cost of shipping, so that it can be sent again or you can give up the order receiving the return of the value of the products (shipping costs not included).
In the event that any of our items turns out to be defective, due to manufacturing problems, the customer must contact us immediately using the form found on our website or send an email to blackhawk.geral@outlook.pt.
Return of articles in the categories, Stock Off and USED is not possible.
Collection in Elvas
If you select this option, just leave a comment in the order text box or contact by email / website form, to arrange the parcel pickup.
HOW TO CHECK NACEX TRACKING:
The number given to you is always as follows 7704/1010000 (Example number).
Agency is indicated by the first set: 7704
Shipping number is indicated by the second set: 10100000
On the official NACEX website, just click on the bar where it says SENDS, then simply put the numbers in the EXPEDITIONS field, at the end click on the magnifying glass on the right side of the Expedition No. (see image below).
